Yext Reviews - Next Level Hearing Care (2024)

03/18/2024

Great service

03/10/2024

02/08/2024

Great service

01/15/2024

I was impressed. The hearing specialist taught me things about my hearing aids that I had never been shown before.

01/06/2024

Friendly staff.Took care of warranty issues

12/24/2023

Easy to get a follow-up appointment & issues taken care of in a quick, professional manner. The new staffers are great!

10/29/2023

Sorry, but it did not work for me.

08/26/2023

Excellent appointment. Felt I got very informative information.

07/14/2023

Great service

06/23/2023

Both technicians who saw me were professional, thorough, and personaable.

05/21/2023

In the past I've had trouble with the office not having the appointment information that the central registration group made, but fortunately that wasn't the case this time. The person working the front desk now is exponentially better than some of the people who have been there in the past. She's polite and professional and seems very bright (again, a nice contrast to some of the previous people who worked there).

05/05/2023

Very nice and very thoughtful practitioner. Product is good technology.

04/24/2023

Getting professional and caring treatment and advice for changing hearing loss is exceptionally valuable. I am really appreciative of the personal care I received from Albemarle Audiology and next level hearing care.

02/26/2023

02/02/2023

I went to Next Level Hearing to have a hearing evaluation, and when the hearing expert checked my ears she discovered that one of my ears contained a large amount of wax which was hardened. A test could not be conducted until I had the wax removed. The state of VA has a law which prohibits this process to be done by a hearing aid expert. I will now have this taken care of by a professional and will return to have the test. I’m appreciative that I was given this information and the information that I received about what might lie ahead for me. For that reason I will give this visit a 5 star rating and am looking forward to my next visit.

01/14/2023

Connie was a great tester to work with!! I highly recommend them to all!

01/11/2023

Great experience! The optometrist was extremely knowledgeable and warning as well as the front desk manager.

12/27/2022

Receptionists seemed annoyed I came in, barked like receptionCost to do 4-6 minute repair was $150.00, I do appreciate the fast service however I should have ask how much first, I do respect that is their place of business and not mine to determine pricingI work very hard for $150.00 and would have not had it done if I asked first

05/20/2022

I was referred to Next Level Hearing Care by another provider and found that I liked this one much better. Connie Davis was cordial, seemed to know her stuff and made me feel like I mattered. My wife and I will use this hearing aid center for all our future needs.

11/13/2022

08/30/2022

The hearing aid ability, how to use them and the ways to handle deafness, was thoroughly explained by Connie!

08/06/2022

07/23/2022

Running so late I had to leave. Please call for another appointment.

07/10/2022

Great friendly staff there

07/09/2022

Very extremely professional and helpful. Please come to this place and they will greatly benefit you!

07/08/2022

Connie was so friendly upbeat, professional And personable! My partner and I went together to see her for a hearing test and discussion of my options with new hearing aids. The entire experience from the moment we got there, and she greeted us, to the moment we left and she invited us to get in touch if she could be of further help, was positive, and she had such great energy. She was professional, skilled, knowledgeable, empathetic, and kind.We felt she was sincere and truly wanted to help people to hear better and enjoy a fuller life. Due to insurance funding issues, I have shopped several hearing aid stores in Charlottesville. And by far, the best treatment I got was by Connie at Next Level.Update: Have been wearing my new Opticon hearing aids, for over a full week now. And the difference out on my Bike and in conversations and enjoying broadcast media has been so positive and helpful to me.(Just like Connie and the kind people at Next Level). And the new hearing aid benefits are opening possibilities I could not have imagined. Having dealt with a hearing loss for years, and now getting the help I needed is a real life - changer. And whole new world of sound that has opened for me.A Heart- felt Thank You!

07/03/2022

07/02/2022

I have had a very difficult time fitting one of my ears. Connie was knowledgeable when she took over the office and has almost gotten things working as they should. professional and compassionate.

06/25/2022

06/09/2022

Connie knows her stuff and treated me professionally and w respect. She even talked me into more than I had planned to spend but her points were spot on. I am happy with the hearing aid we went with and appreciate the ongoing value brought by Connie. As an update - I did run into some issues with the aids but Connie saw to there replacement promptly. Remain pleased with the service and the product.

06/07/2022

Due to recent staffing changes (for the BETTER) my latest appointment was delayed a bit. Cynthia, out front, is a refreshing change from the usual droll, indifferent voice that typically answered the phone at this location. She is enthusiastic & projects an image of genuine helpfulness. Connie, the current clinician, provided me with the most thorough & comprehensive exam I have ever had. A hearing aid user herself, she is very aware of the issues of hearing loss & communicated with me on both a personal & professional level.I highly recommend this location of Next Level Hearing Care.

05/25/2022

The new people, Connie and Cynthia, are knowledgeable and caring. Treated me well and shared important information. Very efficient too.

05/25/2022

05/24/2022

The people were great and they made sure that I knew how to use my hearing aids and adjusted them for my hearing unlike the office that I bought them from

05/18/2022

Friendly office, with professional care. My hearing aids were up dated with the latest info from the manufacturer. Then they were fined tuned inorder to accommodate my particular needs.

05/18/2022

05/07/2022

05/04/2022

The new provider Connie is very helpful and knowledgeable!

03/04/2022

Rescheduled me due to "provider availability" so it took two weeks to get in for a simple screening. Didn't get an email confirmation of the appointment. Didn't get inform that the audiogram would not be conducted if there was an ear wax blockage found, which unfortunately there was. I understand why the screening couldn't happen and the VA law behind it, I do not understand the lack of forewarning and callousness of the screener at the time. Was told to basically "figure it out", no options to reschedule no information on who might be able to conduct the cleaning in the local area, which you think if it's so common they'd have on hand, nothing. Ended up getting the cleaning within an hour of the appointment at a CVS minute clinic and scheduled the screening I needed with a different provider, that was available much sooner than two weeks out...

02/12/2022

Katelyn provides exceptional care and the very best in customer service. Nobody is better!!

02/08/2022

Was met with a smile. My problem was listened to. Then quickly resolved, and I was on my way with issues resolved. Thank you for a job well done.

05/16/2017

It would be difficult to find a more competent, friendly and accommodating hearing center! No question in my mind that Albemarle Audiology is as good as it gets, based on my years of being a hearing impaired patient (that needs to hear and understand in loud places like Auctions). I really like my Lyric!!!

12/09/2016

I have been going to Albemarle Audiology for 12 years. Marian Fredner was the specialist that examined me when I had a serious viral infection in my right inner ear in 2004. So when I decided to get a hearing aid, I went to her. She has treated me well over the years, always seeking to fit me with the best hearing aid for my needs. Since I have virtually no hearing in my right ear, she fitted me with a Cross from Phonak that receives the sound coming from my right side and transfers it to my left hearing aid. Recently I felt the Cross wasn't working as well as it should, so I took it to her and she sent it in for repair--after checking to make sure it would be covered by my insurance. I expect to have it back well before Christmas.

03/18/2018

I have been going to Albemarle Audiology for 6 years. I was suspicious that my hearing acuity had decreased, and I wanted to use the Lyric hearing aids, if possible. Marian Fredner is the only audiologist in the area who is certified to carry this brand. I could not be more pleased with the care I have received. Not only is Marian competent - she's fun!

05/16/2017

It has been a very positive experience with Dr. Fredner and enjoy being able to hear so clearly with my new hearing aids. I never feel hurried when I see her and she is so patient and kind with questions I may have. I highly recommend her.

12/12/2021

These ladies give first class care EVERY TIME. Best of the best!!

11/08/2021

Albemarle Audiology is the go-to place in Charlottesville for hearing testing and and fitting for hearing aids. Connie and staff are courteous, knowledgeable and professional. Highly recommend.

10/22/2021

04/27/2021

I had never had a hearing test and the one I received was quite thorough and enlightening. Very professional.

06/29/2021

05/19/2021

Easy to get an appointment. They ran on schedule.

05/02/2021

Wonderful staff. Very professional and thorough.

05/24/2018

I moved here about a year or so ago and was tested by the provider Marian. She is very knowledgeable, she takes the time to provide patients what they need for hearing loss. Connie the secretary is very kind and bubbly she made me feel very welcomed.

12/19/2020

07/17/2018

So kind, compassionate, understanding, helpful and full of incredible knowledge and wisdom about the health issues. Definitely the one to go to!

09/22/2017

Marian Fredner was the audiologist who checked my hearing when I entered the hospital with a severe viral ear infection in June, 2004. The infection destroyed my right inner ear. So when I needed to hear better, I turned to her. She has been thoughtful and professional, caring for me every step of the way, and always trying to fit me with the device that best suits my need. I started out with a single Phonak hearing aid in the only ear that could hear. Then Phonak came out with a Cros--a device that fits in my totally deaf ear and transmits the sound via radio waves (or Bluetooth or something) to the hearing aid in my good ear. Now I can hear what people are saying who sit on my deaf side. Recently I lost my Cros (again). It was covered by insurance, so I ordered a new one (with a $400 co-pay). It came in, she fitted me, and sent me on my way. I was so glad I could hear again. But the next day I noticed the good-ear device was not signaling it was or was not receiving the signal from the Cros. I called her up, and she found a time for me to see her the next day. In about 15 minutes she had me hearing beautifully and I went my way home singing--and no service fee. Marian Fredner knows her trade, and she cares for her clients. I highly recommend Albemarle Audiology.

05/24/2018

I went there for an evaluation, the provider Marian's expert knowledge determined that I was having trouble in one ear with my hearing as I expected. Marian and Connie both are very professional, both are sincere and caring.

11/20/2017

01/13/2020

Took my almost 86 year old mother to Albemarle Audiology to investigate getting hearing aids for her. The staff members there are so patient, kind, and knowledgeable. My mother was comfortable asking questions and discussing her concerns. I would recommend Albemarle Audiology highly.

02/14/2021

12/31/2020

Aweful customer service. Go to Costco - they take care of you really well. I have an 84 year old mom, and the previous owner of Albemarle Audiology was great - Marianne. New ownership/management is nothing like previous. It would be 0 stars, but I can't post this post without at least giving it a 1 star.

03/07/2021

03/08/2021

11/20/2017

I went there initially for an evaluation which, indeed, indicated a hearing loss. That said, I was eager to see what I had been missing. Albemarle Audiology is the only place in Charlottesville that carries Phonak's Lyric hearing aids. With them, I am not aware I have a hearing loss. I would not trade them for any other device - and I have tried. The service Marion and her staff provide is great. I find making appointments for replacements to be an easy task. The actual time in office for the replacement is maybe 10-15 minutes ... every six weeks or so.

12/02/2020

Very prompt and friendly service with no pressure to buy hearing aids.

10/23/2020

The office and all the staff are particularly tuned to meet the patient's needs. I felt that they understood my challenges, and found solutions that suited me perfectly. Even in the face of the pandemic, they remain supportive and helpful in keeping my new hearing aids working wonderfully. The difference they've made in my life is dramatic!

05/31/2018

11/19/2020

I would give zero stars if I could. Took the day off of work for my appointment, show up 15 minutes early to check in. I’m told they are having a problem with a machine and will call me back. I wait 30 minutes and the tech comes to the car and says the machine “got fried over the weekend and isn’t working today.” You couldn’t have called me that morning to let me know??? The lady rudely half apologized and said to come back tomorrow but couldn’t guarantee the machine would be working. She was rude and dismissive. Never again.

08/18/2018

Very helpful staff.

02/20/2018

I've been going to Albemarle Audiology for almost 10 years and can vouch for their expert knowledge and very caring environment.

11/24/2020