Walgreens Virtual Healthcare: Online Doctor & Prescriptions (2024)

Online doctor visits, on demand

See a doctor or nurse practitioner online, get a diagnosis and fill prescriptions, if needed, from the comfort of home.

How it works

Quickly connect with a clinician using our efficient intake process.

What condition can we help with?

Get high-quality care from U.S.-licensed doctors and nurse practitioners for nonemergency conditions.

When you need care now, not later

Start visit for care now

Start visit when you need care now

Prescriptions made easy

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Frequently Asked Questions

Get answers to your questions about virtual care.

• How does a visit work?
  • Start a visit request anytime. Select your treatment area and answer clinical intake interview questions regarding your condition. Some treatment areas require you to provide photos, for example, of the affected area or of a previously filled medication.
  • The next available provider licensed in your state will send you a message through your patient portal when they are ready to connect. Doctors and nurse practitioners are available between the hours of 8 am to midnight EST (5 am to 9 pm PST), seven days a week. If you request a visit overnight, a provider will reach out to you as soon as they are available, which may be the following morning.
  • To get started, click on a treatment area above to learn more about our visit types, what we treat and typical wait times.
• What are the requirements to receive care?

  All treatment areas require you to upload a government-issued photo ID, as well as a selfie, to verify your identity. All visits require patients to be age 18 or older. Each treatment area has unique requirements to receive care. Please click on a treatment area above to learn more about its requirements.

• Where is the service available?

  To access this service, you must be physically located in one of the following states at the time of the visit: CA, FL, GA, MI, IL, NV, NC, OH or TX. Urgent care is not yet available in MI. Please check back soon to learn where we are growing next—we plan to offer virtual care to patients in additional states in the future.

• What device and browser do I need for my chat or video visit?

  Visits can be conducted on a mobile device, tablet or desktop computer. We recommend using the most recent version of Chrome, Firefox or Safari to access the service. Microsoft Edge is known to cause issues in video-based visits. Internet Explorer is not supported. For video visits, you will need to enable video camera and microphone access to interact with a clinician. Video visits are conducted on a HIPAA-compliant platform. Click on a treatment area above to learn more.

•  Who can I contact if I have more questions or need help with my visit?

  Patient support can be reached at 866-740-7721 between the hours of 8 am to midnight EST (5 am to 9 pm PST), seven days a week. You may also send a message through the patient portal in your Walgreens Virtual Healthcare account.

• How much does it cost?

  Walgreens Virtual Healthcare visits are $33 - $75. Click on a treatment area above to see the price of each visit type. Insurance is currently not accepted for virtual care visits; however, you may pay for your visit with your HSA/FSA card. Insurance may be used to purchase your prescription, if applicable. We plan to accept insurance for virtual care visits in the future.

• Can I use my insurance to pay for medication?

  Yes, you can use insurance to pay for most medication. Insurance coverage for prescription drugs varies. Please talk with your insurer or pharmacy directly about any questions regarding your prescription drug coverage. The cost of medication is not included in the cost of your visit. Looking to pay for your medication out of pocket? Find lower prescription prices at Walgreens with our free search tool, Walgreens Rx Savings Finder, powered by RxSense^®.

• What forms of payment do you accept?

  We accept debit, credit and HSA/FSA cards.

• Can I request a refund if Walgreens Virtual Healthcare is unable to treat me?

  The fee you pay is for a clinical assessment, which may be conducted via a live visit or an offline (asynchronous) review of your clinical records by a Walgreens Virtual Healthcare provider. They will review your clinical situation and use their independent clinical judgment to recommend the most appropriate treatment option for you. This may include prescribing medication, recommending over-the-counter medications or home care strategies and/or recommending that you visit an in-person provider for further evaluation (such as an urgent care center, emergency department, primary care provider or specialist). We cannot offer refunds solely because the provider determines a prescription medication is not the best option for you, cannot be safely prescribed based on the information available, does not prescribe your preferred medication or due to issues related to pharmacy medication pickup.

  If you are unable to complete your visit, please let us know right away by logging in to your Walgreens Virtual Healthcare account and sending us a chat message, or by calling us at 866-740-7721, so we can cancel your consultation before a provider reviews your intake. Your credit card will be charged after the provider reviews your intake and shares their recommendations for next steps.

  If you have questions about your care, please log in to your Walgreens Virtual Healthcare account and send us a chat message or call us at 866-740-7721.

•  Who are the providers?

  Our provider team is made up of experienced doctors and nurse practitioners who offer high-quality treatment and care. You will be matched with a doctor or nurse practitioner licensed in the state where you are located at the time of your visit. Service availability varies by state.

• Who are the providers?

  Our provider team is made up of experienced doctors and nurse practitioners who offer high-quality treatment and care. You will be matched with a doctor or nurse practitioner licensed in the state where you are located at the time of your visit. Service availability varies by state.

• Will my records be sent to my primary care physician?

  After your visit, if you would like your records sent to your primary care physician, you can use the Walgreens Virtual Care patient portal to send us a message and request that a copy of your records be sent to your primary care physician.

• Which medications are not prescribed?

  Please click on a treatment area above to learn more about what medications are commonly prescribed, as well as common exclusions. We do not prescribe any medications that are listed as controlled substances by the U.S. Drug Enforcement Agency (DEA) or state law. This includes narcotics, amphetamine stimulants and benzodiazepines.